Returns & Exchanges Policy
At P. Louise Cosmetics, we want you to be obsessed with your glam, but if a product isn't quite right, you can return unopened and unused items within 14 days of delivery. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested.
Check Eligibility
Ensure your items are in their original packaging, unopened, and unused to qualify for a full refund.
Contact Support
Email our customer service team with your order number and reason for return to receive your unique return authorization code.
Pack Securely
Safely package your items to prevent damage during transit and include your order note inside the parcel.
Ship It Back
Send your package using a tracked shipping service to our warehouse; once received and inspected, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing